Getting Help, Reporting a Bug, or Asking for a Feature
Unpend is built and supported by one person. There is no ticket queue and no first-line script, which means a message gets read by someone who can actually change the code, and also that the detail you include is the whole difference between a fix and a dead end.
What to send
The single most useful thing is a sequence: which list you were on, what you pressed, what you expected, and what happened instead. "Pressed Start on Sent invitations, the counter stayed at 0 and nothing was withdrawn" can be chased. "It did not work" cannot, because it does not say what happened.
If you saw a message or a number that looked wrong, quote it exactly. Nothing is too small to mention.
Leave an email
It is optional everywhere, and it is the difference between a report and a conversation. With an address we can ask the one question that usually solves it, and tell you when the fix ships.
It is used to reply to you and nothing else. No newsletter, no list, never sold, never shared.
Where to send it
Help and bug reports for anything that is broken or confusing. Suggest a feature if Unpend simply does not do the thing you need yet. Send feedback for everything else.
By email, support@tryunpend.com for technical problems and hello@tryunpend.com for anything else. Both reach the same inbox.
Billing and licences
Subscriptions are handled by Creem, which is the merchant of record. You can manage or cancel a subscription yourself at any time from the customer portal, and the same portal will resend a licence key if the original email never arrived.
If a licence will not activate, send the message anyway. Several activation problems have turned out to be bugs on our side rather than anything wrong with the key.
What gets built next
Most of what Unpend does now started as a message from someone who was tired of clicking: the stop button, free browsing in the Network Manager, group requests as a cleanup surface. All of them were asked for by name.
Requests that cross the line into sending invitations, scraping profiles for someone else, or running while you are away from the browser get a friendly no. That boundary is what keeps the extension safe to use on your own account.
Common questions
How do I report a bug in Unpend?
Use the help form at /help. Include which list you were on, what you pressed, and what happened instead. Leave an email if you want an answer back.
How fast is support?
It is one person, so there is no guaranteed response time. Messages with enough detail to reproduce the problem are usually answered within a day.
My licence key never arrived. What now?
Use the Creem customer portal to resend it to yourself, then contact support if it still does not turn up.